We never want to see someone leave us, however we do understand life happens and situations change. If you're in the position that you need to terminate your vehicle from management by Hassle-Free Car, here's what you need to know:
If you would like to request that your contract for management be cancelled for one of your vehicles, send an email into our helpdesk from the primary email account on your profile with us requesting this. Be sure to include the vehicle's license plate or VIN, the date and time you plan to pick the car up, as well as the first and last name of the person who will be picking it up.
Pick Up of Vehicle
To pick up your vehicle, you must go to the location your vehicle is based at. See this article for information about each of our facilities: Contact Info & Locations
The person picking up the vehicle must either be the owner listed in our system or an authorized driver, listed as so authorized when you request that your vehicle's management be terminated.
The vehicle can be picked up any time after your scheduled date and time of termination. Keep in mind that you will be responsible for paying for management up through the date that the vehicle physically leaves our facility, NOT based on the date you schedule pick up. For instance, if you schedule for your vehicle's management contract to be terminated on January 15th, but you don't pick the vehicle up until January 17th, you will be billed for management through the 17th.
30-Day Notice & Minimum Term
All vehicles and management plans require 30 day's notice to cancel the management contract. If your vehicle was enrolled for a minimum period of time, you will be responsible to pay for all remaining time on the date you provide notice of termination. For instance, if you agreed to a minimum term of 6 months and you terminate management only after 3 months, you will immediately be billed for and be responsible to pay for the remaining 3 months.
The only exception to the 30 day cancellation policy is if the vehicle is so severely damaged that it is deemed a total loss, at which point the management contract can be cancelled without a 30 day requirement. The date in which the vehicle would be terminated is the date in which Hassle-Free Car receives insurance documentation stating the total loss of the vehicle, NOT based on the date of the accident.
For the final month's billing, we will charge your account for the entire final month and will refund any overage within the weeks to follow. Reimbursements will continue to be processed on your account, such as tolls, in the weeks to follow so we must maintain access to your account until you've received notification that your account has been fully reconciled. This can be up to 90 days following termination, though is typically less. For details about our billing process, see our Billing Policies & Procedures (Hassle-Free Managed) or Billing Policies & Procedures (Economy).
If you'd ever like to bring your vehicle back for management, just let us know and we can re-enroll it for a nominal re-activation fee.
Future TURO Trips
If your vehicle is listed on your Turo account, please pay very close attention to trips taking place after your termination date and time. We WILL NOT do anything with those trips by default. You MUST contact us and let us know if you'd like us to do something with those trips.
1. Close the trips in our system and allow you to handle them directly with the guest. If you're taking over management of your vehicle, this is what you'll want us to do to stop our communication.
2. Swap those guests into another one of your vehicles if you have another vehicle available. This will require that we charge a minimal monthly fee to keep the vehicle active in some of our system until all of the trips are completed. For additional info, see Plan Details & Price Sheet.
3. If you do not want to swap the guests into a different vehicle or you don't have a vehicle available to swap them into, we can simply cancel the trips. NOTE that there may be cancellation fees from the marketplace, which you will be responsible for, though we will do our best to avoid those.
Again, you MUST notify us if you'd like us to do any of the items above or the trips will remain in our system until the vehicle is actually terminated and communication/automated messages will continue.
Blocking Your TURO Calendar
If your vehicle is listed on your own Turo account, you must also be cognizant of blocking your calendar how you want it blocked. Since each owner is different and some plan to take over management of their vehicle after it's pulled from Hassle-Free Car, we DO NOT do anything with your marketplace calendar. If you'd like us to delist your car or block it out after your termination date, you MUST notify us and request this and we'll get it taken care of for you.
Future Trips and Your Calendar on Getaround
If your vehicle is listed on your own Getaround account, you must handle all future trips and calendar blocking as we cannot access your Getaround account directly.