The most common reimbursements are for Fuel, Parking Tickets, Mile Overages, and Basic Cleaning Fees. Each of these items is submitted to the renter through the marketplace on your behalf. You will be billed by Hassle-Free Car for the reimbursement request at the time that it's submitted to the marketplace.
The renter can then either approve it or dispute it. It is your responsibility as the owner to handle any disputes with the marketplace and you will be billed by Hassle-Free Car for all reimbursements regardless of the outcome with the marketplace. For example, if a fuel reimbursement request is submitted to the marketplace on your behalf and you don't provided documentation to the marketplace quickly enough, they may deny the claim however you are still responsible to pay Hassle-Free Car.
Denied Reimbursement Requests
If any reimbursement requests are denied by the marketplace due to support claiming the Hassle-Free Car documentation provided is not legitimate, please open a ticket with Hassle-Free Car and alert us of the issue. This is the only instance in which we will intervene in handling a reimbursement dispute with marketplace support.
If your vehicle is repaired or has maintenance done on it, you will be billed for all damage at the time that the repairs are completed or within the coming weeks following completion.
All damage of any kind is not handled by Hassle-Free Car for Economy vehicles.
3% Credit Card Fees
A 3% fee may be added to some transactions when using a credit card to pay your bills with Hassle-Free Car. Common transaction types that will incur an additional 3% fee are tolls, parking tickets, repair bills, and body damage bills. To avoid this 3% credit card processing fee, contact our support team to add a checking account for electronic funds transfers (EFT).
Hassle-Free Car Compensation or Refund
If Hassle-Free Car is issuing payment to you for anything such as a refund or payment on a damage claim, we reserve the right to issue the payment in the form of an account credit or credit back to your credit card.
When a vehicle is damaged and the owner receives funds in advance for the damage caused to the vehicle based on an estimate, the funds will be received by Hassle-Free Car and placed into an escrow account. All funds placed into escrow will appear as a credit on the owner's billing account with the credit note number ending in "-CLAIM."
If at any time, the owner's billing account becomes significantly delinquent, Hassle-Free Car reserves the right to reallocate those funds held in escrow as payment on the significantly delinquent invoices. At that time, any pending service will also be terminated until the funds in escrow are repaid by the owner.
In the event that we have repeated issues collecting on your balance due, we may require that you maintain a pre-payment credit. If this becomes a requirement of your account, your account will automatically be charged $500/car enrolled each time your total account balance due drops to $0.00 or less. Any new invoices opened will then be billed against that pre-payment credit. For example, if you have 3 cars enrolled, your account will be charged $1,500 each time your balance due drops to $0.00 as a pre-payment for future charges. When invoices are opened, they will then be billed against that pre-payment credit.
If your account is terminated by CarShare Logic or by you, any unused pre-payment credit will be refunded back to you after we've confirmed we have been reimbursed for all outstanding reimbursable items. This can take up to 90 days due to the latency of processing toll transactions.