Sports racks (ski racks, bike racks, storage boxes, etc) installed on your vehicle are allowed and encouraged for most cars. In order to provide the best support to your guests and to you, we have a few policies outlined below.
Yakima or Thule
In order for replacement keys to be handled by Hassle-Free Car, we require that all racks be either Yakima or Thule keyed with one of the numbers below. The reason for this is to ensure we can easily provide replacement keys in the event that renters lose them. While you wouldn't think this would happen very often, it is a common issue.
If you already have a rack installed on your vehicle or you have already purchased one for your vehicle, you can continue to use it, however you will need to provide replacement keys in the event a renter loses them.
Additionally, only roof-mounted racks are allowed in most cases. Hitch-mounted racks may be allowed so long as they are locked to the hitch and the rack itself must swing to the side or fold down to allow the back to fully open. Like any other after-market equipment, we are not able to install or remove these racks between trips - they must be "permanent" on the vehicle for the season.
As a reminder, damage to or theft of any aftermarket equipment is not a covered peril by any of the marketplaces or by Hassle-Free Car, including both the equipment and the keys. Providing them is done at your own risk.
So long as your racks are keyed with one of the following numbers, we will provide replacement keys for a $7.50 + tax for any keys that goes missing and can typically do so on-site immediately. If your rack is not a Yakima or Thule or if your Yakima or Thule rack is not keyed with one of these numbers, you will need to provide replacement keys in the event that they're lost or stolen.
If you already have a Yakima or Thule rack and it does not use one of the following key numbers, it can be re-keyed on-site for $60 + tax. From there Hassle-Free Car will provide replacement keys quickly as needed. To request that this be done, simply contact us through our helpdesk.
Yakima Supported Keys
- A136, SKS
- A139, SKS
- A142, SKS
- A144, SKS
- A147, SKS
Thule Supported Keys
Hassle-Free Car does not install equipment onto vehicles regardless of the brand. Either you as the owner can book an owner trip and come to the lot and install it there, or we can schedule an appointment with Rack Attack and have the equipment installed for you. Shop delivery and pick up fees will typically apply.
Economy and On-Demand Vehicles
Support and key replacement for Economy Managed vehicles is not provided. This article applies only to Hassle-Free Managed vehicles.